Reliable website maintenance with guaranteed SLA for public sector. 24/7 monitoring, security updates, performance optimization, and emergency response.
Comprehensive care for your website with emphasis on stability, security and performance
uptime, error rate (5xx), performance metrics (LCP/INP), queue size, search functionality
CMS, plugins/packages, dependencies, security patches, vulnerability audit
daily snapshot, encryption, recovery testing (quarterly), RPO/RTO verification
WAF/CDN rules, rate limiting, headers (CSP/HSTS), 2FA for admins, file integrity
cache policy, image/font optimization, CWV tracking, query tuning
mini audit (selected templates), contrast and focus state verification
classification, escalation, communication, post-mortem
monthly overview + improvement roadmap
Clearly defined SLA with guaranteed response times for different severity levels
website/e-service unavailability, data breach, security incident
significant degradation (payments/eForms non-functional), recurring 5xx
single function/template error, temporary limitation
cosmetic, content, minor UX
TTR is a target – – if external supplier/office is needed, we implement temporary workarounds and ongoing communication.
Flexible SLA packages tailored to your needs and budget
Basic package for smaller websites with monitoring and basic maintenance
Extended package with patch management and advanced monitoring
Professional package with 12×5 support and on-call
Enterprise solution with 24×7 support and dedicated PM
Working hours outside SLA: 80–120 €/h (according to contract and type of intervention)
Get quoteDifferent coverage levels according to your needs and availability requirements
working days 8:00–17:00 CET
7:00–19:00 CET + on-call for SEV‑1
24×7 for SEV‑1/2, 12×5 others
Preferred channel for all requests
HighFor non-urgent requests and reports
MediumFor SEV-1 incidents and critical situations
CriticalSEV-1 incidents always have priority and are resolved immediately, regardless of operating hours. For critical situations, use the urgent hotline.
Transparent change management process with minimal impact on operations
Formal request for change with detailed description and justification
Review and approval of change by responsible person
Plan to revert change in case of problems
Marking change as breaking with warning
Standard window for updates and maintenance
Standard window for updates and maintenance
Individual terms according to needs
Automatic performance and quality tests
Quick accessibility audit using axe
Basic functionality tests for forms
All maintenance windows are agreed in advance and can be adjusted according to your needs. For critical updates (SEV-1/2) we can work outside standard windows.
Robust backup and recovery system for maximum protection of your data
min. 3 copies, 2 different media, 1 off‑site
All backups are encrypted for maximum security
Automatic backups every day with retention according to needs
Recovery Point Objective - maximum data loss
min. daily backups
Recovery Time Objective - time to restore operations
for Pro/Enterprise (target)
Regular testing of the recovery process
Process documentation and recovery time measurement
Checking integrity and completeness of recovered data
Our BC/DR solution guarantees that your data will always be available and recoverable. Regular testing of the recovery process ensures that in case of need everything will work without problems.
Transparent reports and measurable results for better decision making
according to SLA (%, outages, causes)
(counts by SEV, avg. TTA/TTR, open items)
(CWV trends, JS/CSS size, TTFB, cache hit‑rate)
(applied patches, WAF changes, identified risks)
(findings from mini audit, recommendations)
(planned work, risks, deadlines)
Complete overview of all KPIs and metrics
Deeper accessibility and performance audit
Comprehensive evaluation and planning
All reports can be customized to your specific needs. We can add additional metrics, change frequency or create custom dashboards.
Answers to the most common questions about our SLA services
If you haven't found the answer to your question, don't hesitate to contact us. We'll be happy to answer everything you need to know about our SLA services.
Send us your website parameters and required coverage. We'll create an individual SLA offer for you.
Complementary services that can improve your IT infrastructure
We can offer you a service package that covers all your needs from development to maintenance and security.
Service package consultation